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Delivery & Shipping
Ordering & Payment
Does Zupapa Have Rectangle Trampolines?
Sorry, nowadays we only provide ROUND trampolines.
What Are The Differences Between A Zupapa® Safump Trampoline And A Zupapa® Saffun Trampoline
They are two series of Zupapa® outdoor trampolines that are named according to their features. The first three letters of "Saf" are taken from the word "safe" while "ump" stands for "jump" and "fun" literally means "fun". That is, you kids can enjoy safe jumping and have great fun with Zupapa trampolines!
Besides minor differences owing to the built-in structure, the main difference lies in the location of the springs and the safety net. For Zupapa Safump trampolines, springs are out of the safety net while springs are inside the safety net for Zupapa Saffun trampolines.
Another noteworthy difference is the pad thickness. A one-layer pad is applied to cover the springs for the Zupapa Safump trampolines because it's safe enough while a 2-layer pad (to cover the springs) and a no-gap mat have applied for the Zupapa Saffun trampolines for safety.
Generally, you can expect more jumping space for a Saffun trampoline than a Safump one in the same size.
How Long Does It Take To Set Up?
It is recommended that a minimum of 2 people participate in the assembly of this product. According to our customers’ experiences, 90min to 120min are reasonable, but sometimes it will spend more time than we suggested. If you are confused how to assemble it, please watch the zupapa trampoline assembly video or read your assembly instructions. You can also contact us without any hesitation.
How Many Boxes Will I Receive When I Bought A Trampoline Combo?
You will receive 3 boxes for 15ft, 14ft and 12ft trampoline; 2 boxes for 10ft trampoline and 8ft trampoline. They may not arrive at the same time, for every one of them has a tracking number and the UPS & FedEX would send them to you separately.
What Parts And Accessories Can I Get?
You will receive 3 boxes for 15ft, 14ft and 12ft trampoline; 2 boxes for 10ft trampoline. They may not arrive at the same time, for every one of them has a tracking number and the UPS & FedEX would send them to you separately.
Does The Enclosure Net Have To Be Taken Off In Winter?
If you purchase a Zupapa Saffun trampoline, besides the frame, you can get all trampoline parts and more accessories with one order, including a NO-GAP jumping mat, an enclosure net, a double-layer pad, a more comfotable and much safer ladder, more springs, a rain cover, 2 T-hook tools (spring-laoding tools), 2 pairs of knit gloves, wind stakes, steel clamp sets and so on.If you purchase a Zupapa Safump trampoline, besides the frame, you can get all trampoline parts and more accessories with one order, including a jumping mat, an enclosure net, a pad, a ladder, more springs, a rain cover, a T-hook tool (spring-laoding tool), a pair of knit gloves, wind stakes, steel clamp sets and so on.
How Many People Can Jump On The Trampoline At One Time?
As our manual guide said, only one people are allowed to jump on your trampoline at one time, for protecting the jumper’s safety.
What’s Your Delivery Policy?
Zupapa trampolines provide fast and free shipping with the UPS & FedEX when you buy any trampoline combo, shipping from Texas directly! Within 24 hours of receiving cleared payment in business day. When you place an order on the Zupapa Trampoline website, we will email you with the tracking number of your order. Please make sure your email address is correct.
How Long Is Shipping?
Generally it takes 3-5 business days to be delivered ( weekends and holidays are not included), but it depends on your shipping address.
Are You Offer Free Shipping All The Time?
We offer a free shipping for all orders within the continental USA. We don't ship to to Alaska & Hawaii. You are welcome to Contact Us to get more help.
How Can I Track My Order?
For all of Zupapa trampolines and other products are all shipped by the UPS & FedEX, please locate your tracking number from the delivery confirmation email. You can know where your package is by visiting the UPS & FedEX website and place the tracking number in the tracking search field.
I Haven’t Received My Order.
Please Contact Us and get help without any hesitation.
What Is Your Return Policy?
We will accept merchandise purchased on www.zupapa.us in their original condition (new, unused, and unaltered) with tags attached within 30 days of the ship date found on the shipping label. Please make sure all our manuals, other documentation, or gifts may have that shipped with the product. Refunds will be issued based on the original form of payment.
Paypal Return Policy
It may take up to 7 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.
I Lost My Return Shipping Label.
Please Contact Us and get help without any hesitation.
What Should I Do If There Is A Problem With My Order?
Can I Make Changes To My Order?
If you want to change or cancel your order, please contact us as soon as possible.
Which Kind Of Payment Could I Choose?
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay and Google Pay.
Where Can I Get A Promo Code?
Zupapa promo codes can be found in our facebook (@zupapadotus) and Pinterest.
I Forgot To Add A Promo Code.
Unfortunately, if you did not enter your promo code at checkout, we cannot apply it to your order once it has been placed.
Shoot us a note, and we'll get back to you ASAP!
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