FAQS

Zupapa Trampoline FAQs

 

TOP 4 QUESTIONS

DOES ZUPAPA HAVE RECTANGLE TRAMPOLINES?

Sorry, nowadays we only provide ROUND trampolines.

WHAT'RE THE DIFFERENCES BETWEEN ZUPAPA SAFFUN AND SAFUMP TRAMPOLINE?

1. Saffun= safe + fun, Safump= safe + jump
2. They have different designs, especially the enclosure net structure. Please compare the photos below.
3. The 2020 upgraded Saffun trampoline adds more features. The techniques, the NO-GAP jumping mat, the two-layer pads, more accessories for customers, longer warranty, etc.
4. The Safump trampoline has special design protecting kids and adults from the gaps between springs and jumping mat. Learn more.

what's the differences between saffun and safump trampoline?

HOW LONG DOES IT TAKE TO SET UP?

It is recommended that a minimum of 2 people participate in the assembly of this product. According to our customers’ experiences, 90min to 120min are reasonable, but sometimes it will spend more time than we suggested. If you are confused how to assemble it, please watch the zupapa trampoline assembly video or read your assembly instructions. You can also contact us without any hesitation.

HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE?

In general, the UPS & FedEX will take 2~5 business days to deliver the package to you. If you want to know the exact time or where it is, please go to the UPS & FedEX to track your package with your tracking number. You are also welcome to contact us to know more information.

 

PRODUCTS

HOW MANY BOXES WILL I RECEIVE WHEN I BOUGHT A TRAMPOLINE COMBO?

You will receive 3 boxes for 15ft, 14ft and 12ft trampoline; 2 boxes for 10ft trampoline. They may not arrive at the same time, for every one of them has a tracking number and the UPS & FedEX would send them to you separately.

WHAT PARTS AND ACCESSORIES CAN I GET?

If you purchase a Zupapa Saffun trampoline, besides the frame, you can get all trampoline parts and more accessories with one order, including a NO-GAP jumping mat, an enclosure net, a double-layer pad, a more comfotable and much safer ladder, more springs, a rain cover, 2 T-hook tools (spring-laoding tools), 2 pairs of knit gloves, wind stakes, steel clamp sets and so on.

If you purchase a Zupapa Safump trampoline, besides the frame, you can get all trampoline parts and more accessories with one order, including a jumping mat, an enclosure net, a pad, a ladder, more springs, a rain cover, a T-hook tool (spring-laoding tool), a pair of knit gloves, wind stakes, steel clamp sets and so on.

DOES THE ENCLOSURE NET HAVE TO BE TAKEN OFF IN WINTER?

We suggest that it would be better to take down the trampoline or the net when it won't use for a long time or in bad weather such like rainstorm, snowstorm or even worse. In this way, it can be better for prolonging the lifespan of the item.

HOW MANY PEOPLE CAN JUMP ON THE TRAMPOLINE AT ONE TIME?

As our manual guide said, only one people are allowed to jump on your trampoline at one time, for protecting the jumper’s safety.

 

ORDERING & PAYMENT

CAN I MAKE CHANGES TO MY ORDER?

If you want to change or cancel your order, please contact us as soon as possible.

WHICH KIND OF PAYMENT COULD I CHOOSE?

Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay and Google Pay.

PROMO CODES

WHERE CAN I GET A PROMO CODE?

Zupapa promo codes can be found in our facebook (@zupapadotus) and Pinterest.

I FORGOT TO ADD A PROMO CODE.

Unfortunately, if you did not enter your promo code at checkout, we cannot apply it to your order once it has been placed.

DELIVERY & SHIPPING

WHAT’S YOUR DELIVERY POLICY?

Zupapa trampolines provide fast and free shipping with the UPS & FedEX when you buy any trampoline combo, shipping from Texas directly! Within 24 hours of receiving cleared payment in business day. When you place an order on the Zupapa Trampoline website, we will email you with the tracking number of your order. Please make sure your email address is correct.

HOW LONG IS SHIPPING?

Generally it takes 3-5 business days to be delivered ( weekends and holidays are not included), but it depends on your shipping address.

ARE YOU OFFER FREE SHIPPING ALL THE TIME?

We offer a free shipping for all orders within the continental USA. We don't ship to to Alaska & Hawaii. You are welcome to Contact Us to get more help.

HOW CAN I TRACK MY ORDER?

For all of Zupapa trampolines and other products are all shipped by the UPS & FedEX, please locate your tracking number from the delivery confirmation email. You can know where your package is by visiting the UPS & FedEX website and place the tracking number in the tracking search field.

I HAVEN’T RECEIVED MY ORDER.

Please Contact Us and get help without any hesitation.

RETURNS

WHAT IS YOUR RETURN POLICY?

We will accept merchandise purchased on www.zupapa.us in their original condition (new, unused, and unaltered) with tags attached within 30 days of the ship date found on the shipping label. Please make sure all our manuals, other documentation, or gifts may have that shipped with the product. Refunds will be issued based on the original form of payment.

PAYPAL RETURN POLICY

It may take up to 7 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.

I LOST MY RETURN SHIPPING LABEL.

Please Contact Us and get help without any hesitation.

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH MY ORDER?

Please Contact Us and get help without any hesitation.

DISTRIBUTION CENTERS

HOW DO YOU ARRANGE THE DELIVERY?

We have several Distribution Centers over the US, and we'll arrange shipment from the nearest according to your address. But sometimes we may deliver products from other DC, due to the DC near you runs out of stock.

WHERE ARE YOUR DISTRIBUTION CENTERS?

At present, we have several distribution centers covered 48 major states of US, below are the locations of them.