Dear Valued Customers,
The devastating effects of COVID-19 have rippled across the world. We at Zupapa care deeply for you as well as your families. Recently, we received a lot of messages asking for price, restock date, after-sale service and the like. We are always standing behind our items with customer-friendly services. Here you can have a quick look at some of the most asked questions and our answers. Meanwhile, if there is anything missed, feel free to get in touch.
- What Zupapa has done amid COVID-19?
Questions raised as the WHO announced COVID-19 outbreak a pandemic : Is it safe to accept package , take out the trampolines from Zupapa?
Certainly yes! We have been closely monitoring the latest news related to the COVID-19 and have followed recommended precautions from medical authorities including CDC and local health department ( because we have several distribution centers based on different states).
The distribution center is the first stop for all items. It is the most important gate we should keep for safety. And that’s what we’ve done and we’re doing. Daily sterilization is strictly obeyed, each worker is asked to wash hands frequently, keep a safe distance (at least 6 feet), wear masks if applicable.
Our customer care never stopped. We tried hard on those days. We send emails concerning the epidemic, we share useful suggestions about how to stay healthy & have fun at home.
The sales department is also trying to keep in close touch with our factory, urging the on-time shipping date of planned items.
- Why the trampoline price goes up recently?
Another frequently asked question: why the price goes up so much?
Zupapa feels very sorry about it. However, please understand that our cost surges as much as you can imagine. Zupapa headquarters in the US while our factories are overseas. Due to the unexpected outbreak, all the costs including but not limited to inventory, wage, logistics are rising.
We’re committed to offering high-quality products at a reasonable price. However, no one tells such a bad thing before. There is a long way to go, we have to keep a balance, we have to raise our prices to keep going, hope you can understand.
- When will the trampolines and accessories back in stock?
According to the sales manager, the next shipment is expected to arrive around May 20, 2020. You can expect a purchase in late May.
You can pay attention to website updates in order not to miss the chance.
- Is after-sale service for the previous order still available?
You do not need to worry about customer service. The Zupapa support team is here for 24/7 services. If you have any questions or concerns about your trampolines, feel free to email us at official@zupapa.us.
To move forward as quickly as possible, we’d suggest you detail the order number while getting in touch.
We will continue to monitor the situation and keep you posted for any change.
- How can I get in touch with Zupapa?
You can contact directly via email official@zupapa.us or leave a message on our social media-Facebook, Instagram, Pinterest, and YouTube.
With increasing numbers of people now working from home, more and more kids have a long time to continue their homeschooling, it has become clear that you are not alone amid the war against the outbreak. We are united. Although we can’t pick a date to end the social distancing, we can do something. More than ever, we should spare no effort to make our quarantine life full and fun.
We can beat this, and we will.
Be safe!
Warmly
Zupapa Social Care
